REFUNDS, RETURNS & CANCELLATION OF AGREEMENT
In accordance with applicable healthcare regulations, please note that patient rights are not limited by the information contained within this policy.
If you choose to cancel a scheduled physical appointment after confirmation, any applicable costs, including administrative fees, may be deducted. You may also remain liable for missed appointment charges where applicable.
We accept no responsibility for any additional costs or damages incurred in relation to the transfer or delivery of medical records or documentation to our practice.
No refunds will be issued for medical services that have already been rendered or for products that have been supplied.
In line with the Medicines and Related Substances Act (Act 101 of 1965) and South African Good Pharmacy Practice standards, medicines cannot be returned once the delivery note has been signed and the goods have been handed over to the patient or authorised recipient, or once collected. Medicines may also not be exchanged for credit or substituted with alternative products.
To prevent unnecessary returns, patients are advised to carefully verify all medicines upon delivery or collection before the courier or delivery personnel departs. The practice will only accept medicines for safe disposal and destruction in accordance with applicable regulatory requirements.
To ensure efficient scheduling, we kindly request that all appointment cancellations be made at least 48 hours prior to the scheduled time. Failure to provide sufficient notice may result in charges for the reserved time slot.
Medical services that have already been performed are non-refundable.
Cancellations of confirmed consultations or medical services may be subject to a standard 5% cancellation fee. This fee will not apply where cancellation is received within 48 hours of the scheduled appointment. Any applicable cancellation fees will be the responsibility of the patient.
Where an order is cancelled while in transit, the patient will be liable for a 5% cancellation fee as well as any associated transport or delivery costs incurred. For specialised medical procedures, additional charges may apply depending on the stage of completion and any materials or equipment already utilised or procured.
Services not governed under specific healthcare regulations may be subject to a 10% handling fee upon cancellation. This fee will be deducted from any applicable refund and applies to returned items or cancelled services where permitted.
Please note that consumable products, including medicines and medical supplies, cannot be returned due to health and safety regulations.
For any queries regarding refunds, returns, or cancellations, please contact us during office hours.
We are committed to providing professional care and ensuring that all concerns are handled efficiently and respectfully.
E&OE (Errors and Omissions Excepted). All images used are for illustrative purposes only and may not represent actual services or products offered by Beauty Spot Aesthetics.
